POSTAGE DETAILS & FAQ

How can I be sure that you have received my order?

After submitting your order through my Website you will receive confirmation via e-mail.

How can I contact Blown Away to find out about my order?

You can e-mail sales@blownaway.com.au at any time or call 0417 959 437 to speak to me directly.

POSTAGE DETAILS

All orders are posted as a regular post item via Australia Post:

Within WA: $10.95

All other States: $14.95

Registered: Extra $2.95

Express Post Australia Wide: $18.50

Overseas Delivery Charge: $55

NB: These prices are based upon rates for a complete party package. In the case that it is a small order we will send it in an Express Post satchel at no extra cost. If you choose Express Post and are outside of Perth you will receive your order within 2-3 days. Blown Away does all it can to ensure you get your order as quickly and cost effective as possible!

In the event that the freight charges are higher than what is specified above, you will be contacted to discuss the charges. This may occur with very big orders that include pinatas etc. Also, if you are making a very small order, please feel free to email us and we will let you know if the freight may be cheaper.

Please Note: Blown Away! takes no responsibility for late deliveries due to circumstances out of our control.

Please allow 7-10 working days for Regular Post and 1-3 working days for Express Post orders to arrive throughout Australia. Overseas deliveries may take longer.

PAYMENT DETAILS

CREDIT CARD:
You can pay by credit card via the always secure PayPal pay service. PayPal are using the latest SSL (Secure Sockets Layer) technology and are as safe as you can be on the net. Blown Away! accepts both Visa and MasterCard. Your order will be posted out to you upon confirmation of payment being received.

DIRECT DEPOSIT:
You can also elect to pay by Direct Deposit / Bank Transfer if you don't like to expose your credit card details over the internet. In that case your order will be posted out to you as soon as the payment has been received. This can take up to 3 working days to appear in our account.

When should I expect to receive my party package?

Once payment has been confirmed your order will arrive within 2-7 working days depending on your postcode area.

For credit card payments: Delivery time is from when you place your order.

For Direct Deposit: Delivery time is from when payment is received.

You will be sent an e-mail notifying you of the date your party package was despatched and the registration #.

I was wanting a different theme/product.

If there is a particular party theme or product you are wanting please do not hesitate to e-mail or call with your request. There are many other themes and products available that I have access to or have not yet included on my website. I will endevour to do my very best to accommodate your request.

I did not see the image I wanted for my stubby holders?

Stubby holders can be for any occasion and the images available are numerous. Contact me to discuss your requirements and further images can be e-mailed to you for your perusal. Should the stubby holders be to promote your business all I need is your company logo and the details/information you are wanting to advertise.

How can I be sure my credit card information is secure when placing my order on your website?

When paying by Pay Pal all of your personal information is encrypted so that it cannot be read as the information travels over the internet. Please read Pay Pals privacy notice.

Please be aware that the internet is not always a secure method of transmitting information and whilst Blown Away! takes all reasonable masures to keep secure any personal information & details held, it cannot accept responsibility for the security of information you send to, or receive from us over the internet or for any unauthorised access or use of that information.

If you do not feel completely comfortable using your credit card over the internet then choose one of the other payment options offered.

How do I inflate my balloons with helium?

For local orders I can provide this service. For all other areas you can contact your local florist who may provide this service or else contact your local gas agent to inquire about the cost of hiring a helium gas bottle to inflate your balloons.

All of the balloons supplied to you are helium quality and can be either air or helium inflated.

What is your return policy?

All returns require you to print and fill in the 'Returns Form' below. Products must be returned in their original condition and packaging. A copy of your 'Order Confirmation Record' and 'Goods Receipt' will also be required.

Please Note: For hygenic reasons NO refund will be given on hats, masks, jewellery, wigs, costumes or any article that can be worn. The same policy is applicable to all toys such as whistles, echo microphones etc.

• Blown Away! makes every effort to ensure that orders are processed properly however sometimes mistakes can happen. If you order does not arrive as you expected, please notify me immediately so that any mistakes can be rectified and the proper merchandise freighted out at no extra cost. You will need to return any wrong products in their original condition and packaging before replacement/s can be sent.

• If for any reason you are not satisfied with your party package please notify me within 2 days of the receipt of goods. Goods shall then need to be returned in their original condition and packaging within 10 days for a full refund. Sorry Blown Away! cannot refund freight charges on delivery and return of goods.
  

• If your product is damaged in transit I will send you a 'no charge' replacement, freight free. You will need to return the damaged product/s (or fragments) to Blown Away! for assessment before replacement/s can be sent.

To download a copy of our returns form, click here

What is your Privacy Policy?

Blown Away! is committed to protecting your privacy and the privacy of any personal information provided by you to Blown Away! The Commonwealth Privacy Act 1988 requires companies to comply with the National Privacy Principles (NPPs). This document describes Blown Away!'s Privacy Policy.

What personal information do you collect?

Blown Away! lawfully collects personal information that is necessary for the business to provide its services to you. The information it collects and holds will depend upon the products and services you request and will include:

• Name, address,contact details & e-mail address

• Information derived from communications between you and Blown Away!

The use of the facilities and services available through my website will determine the amount and type of information Blown Away! collects. The only personal information I collect when you use www.blownaway.com.au is what you tell me about yourself. For example, by completing an online form when you request product information, or when you send an e-mail I will record your address.

How do you use my personal information?

Blown Away! uses the information collected for the following purposes:

• To establish your relationship as a customer of Blown Away!

• To provide the products/services you have requested from Blown Away!

• To administer and manage those products/services

• To answer you enquiry

To whom do you disclose my personal information?

Blown Away! never discloses your personal information to others. It will not release your personal information to any other party unless authorised by yourself or required to by law.

Be aware that the internet is not always a secure method of transmitting information and whilst Blown Away! takes all reasonable masures to keep secure any personal information & details held, it cannot accept responsibility for the security of information you send to, or receive from us over the internet or for any unauthorised access or use of that information.